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Frequently Asked Questions

This page is intended to help you find answers to questions that are frequently presented to us via e-mail contacts. We hope you find this useful.

We will be updating this page on a regular basis. At some point, when we start to get more and more topics, this page will be broken down by topics will be added.

Select one of the above questions to find out it's answer.

GENERAL QUESTIONS

No, no tax is charged to enter Cuba.

In principle, the water at the hotels is drinkable but mind that chemical composition and taste can vary in regard to your country of origin. So, mainly when out of the hotels destined for international tourism, bottled water is recommended.

The Cuban norm is 110V but many of the hotels recently built in joint venture with European companies use the 220V norm and in some of them there are no regulators. We strongly suggest finding out about your specific hotels and even bring your own regulator if needed.

As for the voltage, this may vary from one hotel to the other. We recommend getting information about your specific hotel or bringing an adapter. Other than in Havana, the rest of the country uses the flat type.

Generally, restaurants will demand a dress code that includes: pants, shirts and shoes in men. Ladies can dress accordingly, dresses are recommended at night. Clothing must always be fresh. Mind that temperatures are high almost all year round.

Few hotel restaurants include vegetarian diets but chefs will certainly be ready to prepare them when ordered.

Most hotels that promote family vacations do offer them. Check your hotel.

Cuba is known as one of the safest destinations in the Caribbean , but as everywhere there are certain common sense tips you must have into account for your own safety. It is recommended not to use too attractive jewelry outside the hotels, not to show big quantities of cash in public, not to take rides or buy things from unknown people in the streets. In general, be prudent.

Unless there is written prohibition (museums, military areas). You can take pictures or film freely. Mind that certain amusement and night places may charge you for the use of cameras.

There are tow types of currency in Cuba : The Cuban peso that can only be used by Cubans in the places that so requires it. The Cuban convertible peso , used in all restaurants, stores, museum entrance fees, etc.

All credit cards that have not been issued by an American bank or any of its branches.

Yes, but only at the banks.

Yes, there is a company called Fincimex located downstairs of Tryp Habana Libre hotel (On the corner of L and 23rd) that will make the necessary paperwork at no cost.

OTHER QUESTIONS

The departure tax in all airports is 25.00 CUC It has to be paid in cash.

While leaving Cuba , you can take 50 cigars without presenting the official invoice. More than that will require the presentation of an official invoice which you will demand (original and copy) where you buy them, and you will present it at the custom house when required. Failing to present such invoice will result in the loss of the product.

Adults can take out 1.5 litters (two 750mL bottles) of Rum, wine, liquor or twelve beers free of charges.

All paintings on linen larger than 40×40 cm. must be accompanied by a certificate issued by the center of Cuban cultural patrimony. The painting must also be officially coined on the back or have the exportation permit from the ministry of culture. The same is true for antiques and books printed before 1959.

Laws for protection of the environment prohibit the exportation of any kind of handicrafts made with materials whose use may have caused harm to environment; these include black coral, turtle shell, species in danger of extinction, taxidermies, etc.

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